IT Services

IT Services

Your company’s infrastructure in good hands

System assistance

System assistance

We provide structured systems support services, desktop management and system management to ensure full operating continuity for customers, minimising the occurrence of problems through proper planning of ordinary and preventive work activities and reacting quickly in the case of stoppages or unexpected problems.

This service, which is defined along with the customer on the basis of identified needs and problems, ensures:

  • Complete assistance in the following technological areas: Microsoft, Linux , MacOS (server and client side) and mobile (Android, iOS , Blackberry, Windows Mobile) environments, output and acquisition devices, VoIP etc.
  • Stringent service levels (SLAs) to provide customers with certainty and transparency in relation to timescales and costs
  • Use of service desk/trouble ticketing systems, in order to ensure and monitor the performance of the on-site supervision service
  • Promptness of remote assistance (via e- mail, phone or remote control systems)
  • Assistenza da remoto (via e-mail, telefono o sistemi di controllo remoto)
  • Minimisation of resolution times
  • Consultative approach: in regard to our system support service, we recommend and propose opportunities and innovations to improve the security, availability, effectiveness and efficiency of systems 

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