We deliver structured, multi-level Help Desk services at I, II and III level (Competence Centre), by telephone and through on-site supervision.
The service is provided in accordance with ITIL framework standards in regard to support via:
A flexible and customisable CRM platform
A flexible proprietary IVR platform with advanced statistics and SLA monitoring
Monitoring statistics on an hourly basis with the availability of detailed reporting
Ticketing system with user profiling, call prioritisation and differentiation of in issue requests, problems and changes