We deliver structured, multi-level Help Desk services at I, II and III level (Competence Centre), by telephone and through on-site supervision.
The service is provided in accordance with ITIL framework standards in regard to support via:
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A flexible and customisable CRM platform
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A flexible proprietary IVR platform with advanced statistics and SLA monitoring
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Monitoring statistics on an hourly basis with the availability of detailed reporting
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Ticketing system with user profiling, call prioritisation and differentiation of in issue requests, problems and changes