IT Services

IT Services

Your company’s infrastructure in good hands

System assistance

Help Desk

We deliver structured, multi-level Help Desk services at I, II and III level (Competence Centre), by telephone and through on-site supervision.

The service is provided in accordance with ITIL framework standards in regard to support via:

  • A flexible and customisable CRM platform
  • A flexible proprietary IVR platform with advanced statistics and SLA monitoring
  • Monitoring statistics on an hourly basis with the availability of detailed reporting
  • Ticketing system with user profiling, call prioritisation and differentiation of in issue requests, problems and changes