Auditing and monitoring

System assistence

We provide structured systems support services, desktop management and system management to ensure full operating continuity for customers, minimising the occurrence of problems through proper planning of ordinary and preventive work activities and reacting quickly in the case of stoppages or unexpected problems.

This service, which is defined along with the customer on the basis of identified needs and problems, ensures:

Complete assistance in the following technological areas: Microsoft, Linux , MacOS (server and client side), output and acquisition devices, VoIP etc.
Stringent service levels (SLAs) to provide customers with certainty and transparency in relation to timescales and costs
Use of service desk/trouble ticketing systems, in order to ensure and monitor the performance of the on-site supervision service
Promptness of remote assistance (via e- mail, phone or remote control systems)
Assistenza da remoto (via e-mail, telefono o sistemi di controllo remoto)
Minimisation of resolution times
Consultative approach: in regard to our system support service, we recommend and propose opportunities and innovations to improve the security, availability, effectiveness and efficiency of systems

Help Desk/Service Desk

We deliver structured, multi-level Help Desk services at I, II and III level (Competence Centre), by telephone and through on-site supervision.

The service is provided in accordance with ITIL framework standards in regard to support via:

A flexible and customisable CRM platform
A flexible proprietary IVR platform with advanced statistics and SLA monitoring
Monitoring statistics on an hourly basis with the availability of detailed reporting
Ticketing system with user profiling, call prioritisation and differentiation of in issue requests, problems and changes

H24 Support

For businesses that operate on a continuous basis or that provide critical services around the clock, and which require the highest possible level of continuity , our assistance and support services can be organised on a 24 hour, seven days a week basis, with continuous telephone and on-site or on call availability.

Asset Management

We use the latest technology and the most common systems for the management of all IT infrastructures components during the entire life cycle of each asset (procurement, commissioning, upgrading, maintenance, removal and disposal).

Structured company asset management ensures:

The possibility of formulating structured technological renewal plans, to keep systems constantly up to date and effective
Complete and detailed display, in real time, of infrastructure components, in order to ensure their proper allocation within the organization, thereby avoiding waste, inefficiency and unnecessary purchases
Possibility of using centralised software control, updating and distribution systems
Rationalisation of software licenses
Simplified management of financial, administrative and contractual aspects

Third-party management

In relation to assistance, maintenance and support services, we act as a Single Point of Contact for the integrated management of the IT infrastructure and associated areas.
We assess, select and coordinate all the third parties involved (hardware vendor, connectivity supplier, electricity supplier, electrical network, data and telephone etc. installers). We enhance their effectiveness and take the burden off customers in regard to the costs and inefficiencies that asset management normally generates.